Frequently asked questons
£3 free calls
The first time you use the 80550 top-up service, you receive an additional free call credit of £3 so you can talk for even longer and try the virtual phone card service to even more countries. That's £8.00s worth of calls for £5.
Instant Dial | Top-up Card | Landline Top-up
Instant Dial
- How do I use Instant Dial?
- How do I sign up for your services?
- Why am I unable to dial certain access numbers?
- Are there any administration, subscription or other fees?
- How much does a call to COUNTRY X cost?
- Can I use Instant Dial from payphones?
- How are my calls billed?
- Can I ring from my mobile?
- Are there peak and off-peak rates?
- Why did you change the access number for COUNTRY X?
- Can I use these access numbers outside the UK?
- I am a NTL or Telewest customer, can I use Instant Dial?
- When do call charges take effect?
- You has overcharged me!
- How do I contact customer services?
- When I ring someone abroad will they be charged for the call as well?
- I was told by my service provider you charge at premium rate, which is really expensive?
- How much can I save by using Instant Dial instead of BT, NTL or Telewest?
- I received my telephone bill and I have been charged the full international rate for my call. Why is this?
- How do I use Instant Dial?
Simply call the access number corresponding with the destination you wish to call, followed by the complete international number. That's all. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.
- How do I sign up for your services?
To use Instant Dial you do not have to register. You just dial the access number that allows you to phone the international destination.
- Why am I unable to dial certain access numbers?
There could be three reasons for getting an unobtainable tone:
- Other operators like NTL, Telewest and mobile providers may need to open up our access numbers. To speed this process up contact your service provider, tell them the access number you wish to call and ask if you can open up the telephone number.
- You might be barred from calling 09 numbers. Please contact your service provider to have the bar lifted.
- Some Indirect Access providers like Onetel do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel) you simply omit this code and dial the Instant Dial access number directly. Omitting the Indirect Access code means the Instant Dial call will be charged by your line provider (usually BT). If you are using a Onetel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have chosen the Onetel 'Select' option we would advise to contact Onetel to provide you with a code to override this feature.
- To over-ride any restrictions on a CPS servcie, dial 1280 before the access number to route the call through BT.
- Are there any administration, subscription or other fees?
The price stated behind every Instant Dial access number is all-inclusive. The advertised price includes VAT and the costs for the international part of the call. There are no further connection or subscription costs.
- How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
Calls are usually billed per second (BT, Telewest and NTL charge per second, for other service providers please check with your service provider if they bill per second or per minute), which means a call for 10 minutes and 30 seconds to a 2p/min access number will be a total cost of 10.5 minutes x 2p = 21p.
Your service provider also usually charges a minimum charge or connection fee for each call; for example BT applies a 5p minimum charge. NTL charges a 5p connection fee and Telewest a 6p connection fee for 08 numbers and 10p for 09 numbers. For other networks please contact your service provider.
- Can I use Instant Dial from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
- How are my calls billed?
The charges for calls to our access numbers will simply appear on your normal phone bill from your telephone provider (usually BT, Telewest or NTL).
Please note that the onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not us, all you will be able to see is what your telephone supplier provides you with. We unfortunately cannot supply itemised call lists.
- Can I ring from my mobile?
Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any surcharge. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.
| Operator | Contact number |
| Three | 08707 330 333 |
| O2 | 08705 214 000 |
| Orange | 0800 80 10 80 |
| T-Mobile | 08454 121 121 |
| Virgin | 0845 6000 789 |
| Vodafone | 07836 191 191 |
- Are there peak and off-peak rates?
Most of our access numbers have one flat rate, the only exception are 0845 and 0870 numbers, which are charged at rates depending on your service provider.
For specific landline and mobile charges please check with your service provider.
- Why did you change the access number for COUNTRY X?
Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time the buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
Once the negotiated special deal comes to an end we will also have to change the access number back to its original price.
To ensure you are always calling the cheapest access number possible, simply register your e-mail address for the newsletter and keep up with the latest offers and price reductions.
- Can I use these access numbers outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you will not be able to use our services.
- I am a NTL or Telewest customer, can I use Instant Dial?
Our access numbers can be used from most landlines including NTL or Telewest. The billing process for our access numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill.
NTL and Telewest should charge the same rates as BT for our access numbers. However, if you would like to check their rates please visit their respective website.
Should you have encountered a problem with your telephone provider's bill please contact them directly as they control the rates to our access numbers on their own billing systems.
- When do call charges take effect?
You will be charged from the moment you are connected to our service, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call should not take more than two minutes.
- You have overcharged me!
We cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (please see section 'can I ring from my mobile' for mobile users). However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge applied. We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk.
- How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have can be emailed to us and we will get back to you as soon as possible.
- When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However, if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad. This is also known as a roaming charge. For more information please contact your mobile provider.
- I was told by my service provider you charge at premium rate, which is really expensive?
Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 5p/min.
- How much can I save by using Instant Dial instead of BT, NTL or Telewest?
Please visit BT's price lists to see how much you can save compared to BT tariffs. For NTL's or Telewest's pricelists please visit their respective websites.
- I received my telephone bill and I have been charged the full international rate for my call. Why is this?
If you have been billed at your normal landline provider's rate for the international destination you called you would have entered the international destination without entering our access number first. Not using our access number means that you are not able to benefit from our low Instant Dial rates. When you call a destination via Instant Dial from a landline, your landline provider does not know the international number you are calling via Instant Dial, your landline provider can only show you the Instant Dial access number you have called. As the international number has appeared on your landline provider's bill, this suggests that the call was made via your normal landline provider and not via Instant Dial. So next time you make an international call, remember to dial the Instant Dial access number before you dial the international telephone number.
Top-up Card
- What is Top-up Card?
- How do I buy a card?
- How do I use Top-up Card?
- What if I have sent a text requesting a top up,
but have not received a confirmation message back?
- Are there any administration, subscription or other fees?
- How much does a call to COUNTRY X cost?
- Can I use Top-up from payphones?
- How are my calls billed?
- Can I use my credit to call from any phone?
- Are there peak and off-peak rates?
- How do you keep your rates so low?
- Can I use the service outside the UK?
- How do I contact customer services?
- When I ring someone abroad will they be charged for the call as well?
- Using your Top-up Card
- How do I pay, then?
- What is Top-up Card?
Just-dial Card allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.
- How do I buy a card?
- Simply text M O R E to 80041 for a £3 call credit
- Simply text M O R E to 80550 for a £5 call credit
The text message costs £3 or £5 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone.
- How do I use Top-up Card?
Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your card from then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.
- What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice. If after a couple of hours and you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.
- Are there any administration, subscription or other fees?
Top-up Card can be used to call any destination in the world. A connection charge equal to the outbound rate is applied to each call, with a maximun connection charge of 15p. An 0800 surcharge is two pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty pence per minute in addition to the outbound rate.
Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.
- How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
- Can I use Top-up from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
- How are my calls billed?
The only charge you see is the cost of the premium rate text sent to 80041 or 80550, £3 or £5 respectively on your mobile phone bill.
- Can I use my credit to call from any phone?
Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text.
- Are there peak and off-peak rates?
No, what ever time you call the rate is always the same.
- How do you keep your rates so low?
Because we never spend money on things you can do without, you pay for your calls and nothing else. Your service and account is all managed online which means that we can pass on the savings to you.
- Can I use the service outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.
- How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have contact us, and we will get back to you as soon as possible.
- When I ring someone abroad will they be charged for the call as well?
The person you ring will be treated the same as if you had phoned using any other service or phone-card. Some countries including USA charge for calls to cellphones. Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.
- Using your Top-up Card
- For access dial: 0800 594 6666 (freephone) 020 7124 6666 (national access).
- Listen to the message.
- If you're dialling from another phone, use your PIN at the prompt.
- At the prompt, dial your international destination number (including the prefix '00'). Don't press SEND - we'll connect you directly.
- That's it - you're connected.
- How do I pay, then?
The cost of the calls you make is charged to your mobile bill or your Pay As You Go credit.
Landline Top-up
Charge up your phone
Can I see what I get compared with BT?
Who is this for?
Which phones can I top up from?
Which phones can I charge up?
What will the call cost?
What happens if I have a problem?
Can I charge up more than £1?
Can I top up my balance?
Make your call
Which access number is best to use?
How many calls can I make?
How can I top-up?
Can I see what I get compared with BT?
Simply click here and compare our great rates with BT or calling cards or any other providers.
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Who is this for?
Absolutely anyone and everyone, if you make international calls, from any kind of landline phone - home, office or cable - and want low, low rates coupled with absolute convenience then this is the service for you.
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Which phones can I top up from?
Any phone that allows our 0901 366 4067 number to be called. Please remember that if topping up from a BT phone the call will cost you exactly £1 every time top up. If you have a service provider other than BT then please check their tariff before topping-up as some charge different rates for premium numbers. If you use CPS/Select/alternate provider on your BT line, you can use the 1280 prefix before dialling 0901 366 4067 to pay only £1 to BT.
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Which phones can I charge up?
Any phone - BT or cable landline. With the 0901 366 4067 number please remember that you can only charge up the phone that you call from.
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What will the call cost?
£1 if topping up from a BT phone using our 0901 366 4067 number - remember we credit your phone with £1 instantly. If you have a service provider other than BT then please check their individual prices before topping-up as some will charge different rates for the 0901 366 4067 number. When making a call you will be charged for the access number by your phone company. The credit will reduce by the per minute charge plus a connection charge equal to the per minute charge up to a maximum of 15p.
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What happens if I have a problem?
Go to the contact us section of the website and tell us exactly what is wrong. Contact us and we will investigate and fix the fault for you as soon as we can. Usual office hours, Monday - Friday, 10 am to 5 pm
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Can I charge up more than £1?
Yes you can. Each top-up call is £1 but you can make repeated top-ups. You could - for example - put £5's worth of credit on your phone by making five consecutive top-up calls (we do restrict top-ups from any one telephone number to £21 per day and £51 in any 30 days - if you exceed the limit you will not be charged for the attempted top up).
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Can I top up my balance?
Yes. Repeat the original top-up process - that never changes. If you have - for example - 40p remaining credit and you top-up with another £1 you now have £1.40's worth of credit to make calls. Simple!
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Which access number is best to use?
You can use the access number 0207 124 6666 if you have free national / local calls from your home/office phone. Also available is 0845 451 6666. Freephone access is available on 0800 594 6666 at a surcharge of 2p per minute.
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How many calls can I make?
As many as you want - you can use the service any time of the day or night and can keep making calls up until your credit runs out. Remember you can top up any landline phone you want at any time.
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How can I top-up?
Just dial 0901 366 4067 when you need to top up. Your balance is simply incremented by the relevant top up amount, for example; 40p remaining credit and you top-up your number with another £1 you now have £1.40 available.
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